Returns & Exchanges

Returns & Exchanges | Prismé Jewel

Your satisfaction is our top priority. We offer a straightforward returns and exchanges policy for all international orders.

✅ 30-Day Quality Guarantee

We offer a 30-day unconditional quality guarantee for all international purchases. If you encounter any quality issues with your jewelry, we’re here to help.
• Within 30 days of delivery: For verified quality issues, we offer direct replacement without requiring the return of the original item, with shipping fully covered by us (single product only, no luxury gift packaging included).

🔄 7-Day Hassle-Free Returns

We offer a 7-day hassle-free return policy for all unworn, undamaged pearl jewelry in its original packaging. Personalized items, earrings (for hygiene reasons), sale items, and gift cards are non-returnable unless defective upon arrival. Please ensure the item is in the same condition as you received it, with no signs of wear or damage.

Return Address

For returns and exchanges, please send your package to the following address:

Recipient: GDE14100 (must be the same)
Phone: 6265670078
Address: 667 Brea Canyon Road Suite 21, Walnut, CA
ZIP Code: 91789

Please include your order number inside the package and note that returns are processed only after we receive and inspect the item.

❌ Non-Eligible Returns & Exchanges

The following items are not eligible for return or exchange:
• Custom engraved pieces: All custom engraved items are final sale and cannot be returned or exchanged.
• Non-quality issues: Items without verified quality defects are not eligible for return or exchange.


If your item is defective, damaged, or you received the wrong product, please contact us immediately at hello@prismejewel.com 

Refunds are processed within 10 business days after we receive and inspect your return. Please allow additional time (5–10 business days) for your bank or credit card provider to complete the refund posting. We will notify you via email once your refund has been processed.


📌 Key Policy Details

• Free gifts are non-exchangeable, non-refundable, and cannot be converted into cash.
• All returns and exchanges must be initiated within the specified timeframes (7 days for non-quality returns, 30days for quality issues).

Have questions about returns or exchanges? Contact us at hello@prismejewel.com — we’re happy to assist! 💎