Shipping & Delivery

Shipping & Delivery | Prismé Jewel

Fast, Secure Shipping Worldwide
We strive to get your beloved jewelry to you safely and on time, no matter where you are in the world.

🌍 International Shipping

We offer free worldwide shipping on all orders over $59. For orders under $59, a flat shipping fee will apply at checkout.

⏱️ Processing & Delivery Times

• Order Processing: All orders will be dispatched within 48 hours of order confirmation. Orders placed on public holidays will be processed on the next business day.
• Delivery Duration: Delivery times vary by location, typically 7-15 business days for international orders.

🚚 Shipping Carriers

We work with multiple reliable international shipping carriers. Based on shipping efficiency, customs clearance convenience, and delivery reliability, we will select the most suitable shipping method to ensure your order arrives safely and on time.

📦 Order Tracking

Once your order ships, you will receive a confirmation email with a full tracking number. You can also track your order anytime via our Order Status page.

📌 Lost, Missing or Delayed Packages

Lost or Not Received Packages

While we take every precaution to ensure safe delivery, occasionally packages may be lost or damaged in transit.
• Proof of Delivery: If the tracking status shows "Delivered" but you have not received your package, you must obtain an official Proof of Delivery (POD) report or a lost package investigation letter from your local postal service or carrier.
• Claims Process: Please submit this official documentation to our customer service team (hello@prismejewel.com) within 7 business days of the delivery confirmation date. Upon verification, we will gladly issue a full refund or a new replacement.
• Disclaimer: Prismé Jewel is not responsible for packages lost due to incorrect shipping addresses provided at checkout, or for packages that have been delivered as confirmed by the carrier.

Delayed Packages

International shipping times are subject to customs clearance and local delivery efficiency.
• For orders exceeding 15 business days of the estimated shipping time, please contact us first. While we do not issue refunds for minor delays, we will track your package on your behalf.
• Orders exceeding 30 business days may be eligible for a refund or replacement, depending on the circumstances.
Have questions about shipping? Contact us at hello@prismejewel.com — we’re here to help! 💎